Centre for Health Communication and Participation
Based at LaTrobe University, Centre for Health Communication and Participation (CHCP) aims to improve health communication with and participation by consumers and carers through evidence-informed policy and decision making.

Chronic Illness Alliance
The aim of the Alliance is to build a better focus in health policy and health services for all people with chronic illnesses. It does this through education and research projects.

Health Issues Centre
The Health Issues Centre supports and informs consumers and the health sector to partner for health care improvements.

Australian Commission on Safety and Quality in Healthcare - National Safety and Quality Health Service Standard 2: Partnering with ConsumersNational Safety and Quality Health Service Standard 2: Partnering with Consumers
Standard 2 of the National Safety and Quality Health Service Standards requires the involvement of consumers in the organisational and strategic processes that guide the planning, design and evaluation of health services.Tip sheet 4 provides information about the rationale and intent for each of the actions in Standard 2: Partnering with Consumers.

Partnering in healthcare framework
Safer Care Victoria's Partnering in healthcare framework project is currently in development (2018) and looks at ways to improve healthcare and outcomes for Victorians by better involving patients and their families. When complete, the framework will be rolled out to all public hospitals.


Targeting Zero: supporting the Victorian hospital system to eliminate avoidable harm and strengthen quality of care (2018)
The Victorian Government commissioned a state-wide review, led by Dr Stephen Duckett following the discovery of a cluster of potentially avoidable newborn and stillborn deaths at Djerriwarrh Health Services. The resulting report highlights deficiencies in Victoria's health system and makes significant recommendations for the future including the establishment of a Board Appointments Advisory Commission  and clinical council including consumer representation.

Service Directory

Find a service using the National Health Service Directory

Better Health Channel

Find health information on the Better Health Channel

Health Issues Centre

Learn more about consumer participation ...